1. Introduction
Steady Steps Counseling ("Company," "we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website (steadystepscounseling.com), book appointments, engage with our counseling services, or opt into our SMS communications.
By using our services, you consent to the data practices outlined in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We may collect the following types of personal data:
A. Personal Identifiable Information (PII)
- Full name, phone number, email address
- Mailing or billing address
- Emergency contact information
- Payment information (collected via third-party payment processors)
B. Sensitive Health Information (HIPAA Compliance)
- Counseling session details (as required for treatment)
- Mental health history (if disclosed during therapy)
C. Automated Information
- IP address, device type, browser, and website usage analytics
D. SMS & Communication Data
- Text message interactions, including opt-in, opt-out, and message history
3. Legal Basis for Data Processing
We collect data under the following legal justifications:
- Consent: When you opt into SMS communication or submit inquiries
- Contractual Obligation: When you book therapy sessions
- Legal Compliance: To comply with laws like HIPAA, TCPA, and GDPR (for international clients)
- Legitimate Interest: To improve our services and customer experience
4. How We Use Your Information
Your data is used for:
- Scheduling and managing therapy sessions
- Responding to inquiries
- Sending text message notifications (A2P 10DLC compliant)
- Providing mental health resources
- Complying with legal obligations
5. Text Messaging & A2P 10DLC Compliance
Steady Steps Counseling follows A2P 10DLC regulations for sending text messages.
- Opt-In Process:
- You consent to receive text messages by providing your phone number via our website, intake forms, or verbal agreement.
- Sample Opt-in Language: “By submitting, you authorize Steady Steps Counseling to send text messages related to appointments and mental health updates. Message & data rates may apply. Reply STOP to unsubscribe.”
- Opt-Out Process: Reply STOP at any time to unsubscribe.
- Help Support: Reply HELP or contact +1 (469) 842-1340.
- Fees: Standard text message rates may apply.
6. How We Share Your Information
We do not sell, trade, or rent personal data. Your information may be shared:
- With service providers (e.g., scheduling and payment processors)
- For legal compliance (if required by law or court order)
- In case of emergencies (e.g., threats of harm to self or others)
7. Data Security Measures
We employ industry-standard security protocols to protect your data, including encryption and secure data storage. However, no method is 100% secure, and we cannot guarantee absolute security.
8. Data Retention Policy
We retain personal data as long as legally required or necessary for our services. If you request deletion, we will comply unless retention is required by law.
9. User Rights & Choices
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your data
- Restrict or object to processing
- Withdraw consent for text messages
- File a complaint with authorities if you believe your data is misused
10. Changes to This Privacy Policy
We reserve the right to update this policy. Changes take effect immediately upon posting.
